BUSI 691 Healthcare Administration Capstone

Topic: Improving incident reporting in healthcare facilities

All Health Care Management program objectives outlined below should be fully addressed within the research analysis project as it relates to your chosen Health Care Management Topic.

1. Critiques theories and principles of healthcare management
2. Summarizes knowledge of management principles to functional areas of healthcare
3. Evaluates the use of management skills in leadership
4. Critiques determinants and measurements of health and disease in epidemiology, public health and promotion of health and disease prevention.
5. Distinguishes the health services organizations and delivery structures, functions, and professionals.
6. Compares unique characteristics of law and ethics in health services
7. summary of the scholarly resources you plan on using to support your conclusions in your health care management research capstone paper. Include in your summary why you selected them and how you think they will support your ideas.
8. You are required to use at least three different types of resources (video, website, professional journals, webcast etc)
9. You must develop at least 10 references that you will utilize to conduct research on your health care topic.

Introduction

Modernization has led the world to a varied amount of changes in the tastes and preferences of the people. The changes have evoked the requirements of upgrading the technologies in order to meet the expectations of the people. Healthcare, in the modern day, have experienced a significant amount of change leading to the innovations brought about by the institutions. The diversity in the needs and requirements of the people relating to the healthcare is being adhered by the organizations and change has been evoked therein. The most important consideration that the organization undertakes is based on the requirements of the clients and thereby they have made it a point to satisfy the needs of the clients as their main objectives. On the other hand, the most important issue that is being faced by the people with the modernization is based on the complexity of the processes and the availability of the resources. The complexities have brought major differences in the health related issues being faced by the people therein.

The report focuses on the health related issues faced by the people in order to understand the requirements of the people relating to the healthcare services that are being rendered. The most important point of discussion that will be held in the later part of the report is based on the management of the healthcare services that is being rendered by the organizations. The major issues in the healthcare that is being faced by the communities is based on the services that are being rendered by the healthcare organizations. The mortality rate is being affected through the quality of services that is being provided and the result of such services cost the lives of millions. Modifications in the healthcare facilities are an important consideration that must be undertaken by the healthcare organizations in order to undermine the effects. The report produces the evidence of such issues relating to the healthcare facilities and thereby brings in modifications in the processes in order to sustain the lives of the clients who are opting for the services.

The report aims at understanding the discrepancies that are included in the process of undertaking an efficient healthcare facility. The issues in the healthcare is a growing concern in the modernized world, therefore, it is is the sole responsibility of the healthcare institutes to form principles and ethics based on the legislation and thereby implement the strategies in order to support the lives of the millions attending their services. The effects of modernization and globalization has brought about a change in the technology and thereby adhering to the changes the healthcare institutions must formulate the facilities suiting the purpose of the clients in general. The report examines the availability of the present issues in the healthcare facilities and the solutions to the issues being addressed accordingly.

Problems faced by the individuals relating to healthcare

The healthcare services that are being rendered by the organizations are based on the diverse requirements of health related issues faced by the people. Organizations have undertaken surveys in order to understand the basics of the issues that are being faced by the people at large. In order to manage the healthcare facilities proper management functions must be undertaken by the organizations. According to certain reports that are being published in the news media, people are losing their precious lives for the mismanagement of the facilities that are being conferred on them (Anderson et al., 2013). The most important consideration that must be undertaken by the organization before rendering a service is checking the quality of the service and the applicability of the service on the issue faced by the client. The issues faced by the organizations affect the clients adversely and thereby relates to the mismanagement of the organizational structure (Pham, Girard & Pronovost, 2013). The mismanagement of the healthcare organizations have given rise to problem, which is being faced by the communities and therefore it is the sole responsibility of the organizations to make use of the proper principles of management and implementing the principles on the organizational system.

Management issues and the effects on the clients

Integration among the internal departments is the most important consideration that every organization must consider in order to undertake proper management. As per the requirements of the report, most of the managerial issues are based on the lack of integration between the internal and the external departments of the healthcare organization (World Health Organization, 2017). Proper integration helps in maintaining a link between the two departments and thereby facilitates the efficient functioning of the organization.

The problem that is being faced by the people in US currently is based on the issues relating to the mental instability. It has been reported that a certain section of the people in US are facing challenges in the mental health due to their addictiveness to the drugs and their basic food habits that affects the proper functioning (Boltz et al., 2013). In this situation, the most important consideration that must be undertaken by the organizations is to implement proper principles of management. proper management of the organizations can be undertaken through the proper integration of the department in order to make sure that the proper healthcare services are being provided to the people. The lack of transparency in the procedures is again an important consideration that must be undertaken by the organizations in order to undertake efficient management of the facilities that are being provided to the people (Westbrook et al., 2015).

The issues in the management setup of the organization greatly affect the services that are being provided to the clients. The management helps the organization in undertaking steps in order to consider the problems faced by the organizations and solve the issues therein. Proper management functions of the company helps in undertaking the necessary steps in order to sustain the services being provided (Sorenson & Drummond, 2014).  The management setup of the company is based on the requirements of the organization and the developments that the organization requires based on the feedback from the clients.

Plans to uphold the efficiency of the healthcare management

The set of plans that helps in supporting the proper management of the healthcare facilities that are being provided to the people is based on the requirements of the organization.  Mostly, the organizations are focused on identifying the requirements of the clients and frame their services accordingly. Organizations consider the proper management of the facilities based on the requirements of the clients and therefore in order to manage the facilities, the organization must enumerate certain steps and procedures (Morello et al., 2013). The steps help the organization in making considerable success in the fields of the services that the organization aims at rendering. The most important consideration undertaken by the organization is based on the customers related services. Therefore, in order to maintain the efficiency of the organization, plan are required to be formulated. The steps and procedures that are being formulated by the organization is being undertaken in form of a plan which helps in the efficient management of the healthcare organization. The plan is being discussed in this part of the report.

Information of the clients

Information of the clients is the first step that must be considered by every organization in order to address the requirements of the clients. The information about the clients and the issues faced by them helps the organization in understanding requirements of the clients and thereby formulate the strategies to help the clients with the issues (Edward et al., 2014). In this context, the healthcare organization must have knowledge of the disability that the client is facing and must have a thorough knowledge and experience in treating the disability. The most important factor in treating the disability is the information, which is recordable through undertaking the proper communication systems (Radtke, 2013).  

In this era of information technology, the organization must adhere to the concept in order to make significant progress in the market. The information helps the organization in keeping updated depending on the changing needs and requirements of the clients. in order to make the progress in the organizational structure, the organization must take certain steps in order to improve the information that the company receives (Skopp et al., 2012). The steps are being enumerated and discussed in this context.

Formulating a team of experts who will receive the information

The company can formulate a team of experts in order to make sure that the information that the company receives based on the requirements of the clients is efficient enough for the organization to take any decisions thereof (Lederer & Wetzel, 2014). The team of experts helps in receiving the required information that will help the company in making the significant progress. The services that are being offered by the company are based on the feedback that the client gives to the company. Moreover, the requirements of the clients are being considered by the company in order to deal with the services that the organization is going to provide to the clients (Carling & Huang, 2013).

Dependence of the organization on the requirements of the clients

The dependence of the organization on the information and requirements of the clients is due to the customer-oriented approach of the organization. The orientation of the organization, according to the context is based on the varied health requirements of the clients (Berge et al., 2012).  The variation is due to the diversity of the culture and heritage of the clients and therefore is an important consideration that must be administered by the organization in order to monitor over the services that are being provided to the client.

Communications

Proper communications helps in understanding the requirements of the clients. In this era of change and technological advancements, communication plays a major role in understanding the requirements of the clients (Raban & Westbrook, 2014). Undertaking proper communication helps in understanding the varied requirements of the clients and therefore the feedback that is being received from the client helps the organization in bringing in modifications in its customer support system. The other aspect of exchanging information is based on the company’s requirements of making the people and the stakeholders aware of the situation of the organization through the different channels of communication. It not only helps in judging the efficiency of the organization but also gives a detailed situation analysis of the organization in the present day market (Carpman & Grant, 2016).  

Communication is an important aspect in this era of IT advancements, as it helps in making the people aware of the existence of the organization. On the other hand, proper communication also helps in making the significant modifications in the structure of the organization (Wang, 2012). Adhering to the proper communication channels helps in making the important modification sin the organization. The undertaking of the proper communication procedures by the healthcare organization helps in taking the significant decisions relating to the issues faced by the clients, affecting the  mortality rate of the communities in general. Proper communication also helps in integrating the internal and the external departments of the organization, which supports the cause of the efficiency of the services provided by the organization (Khatib et al., 2014).

Dividing the services between different departments 

The division of the services between the different departments depending on the expertise of the teams helps in making the services more efficient and relevant to the needs of the client. The division of the work between different departments helps in filling up the loopholes of the organization based on the requirements of the clients (Thakur, Hsu & Fontenot, 2012). The knowledge of the departments and their individual management is the sole responsibility of the organization, but through this division of work the work load is reduced and the efficiency of the services are being elevated. The most important consideration that is being undertaken by the organization is based on the growing requirements of the consumers and therefore the organization formulates ways in order to meet up to the expectations of the clients (Rimmer & Marques, 2012).

The division of the services among the various departments helps in educing the workload and thereby enhancing the quality of the services that are being provided by the organization. The organization, in order to make its significant progress in the healthcare facilities, must undertake steps to ensure that the services that are being rendered suffice to the requirements of the clients. the organization divides the work between the different departments based on the criteria that will be discussed in this context of the discussion (Mills, 2014).

Division based on the expertise

The quality of the services, which is being provided by the organization, is based on the expertise of the workforce of the organization. For an example, a pathologist can never perform as a surgeon operating over a disease. Therefore, the organization divides the work between the internal and the external departments of the organization in order to ensure that the quality of the services that are being provided is not compromised. Breaking up the components of the company and the division of the work between the different departments helps in monitoring over the services that are being provided based on the expertise of the employees (Catalano, 2015). Therefore, the division of work between the departments not only divides the work but also helps in undertaking the efficient monitoring over the services provided by the organization.

Ensuring the quality of the services

The division of the work between the various departments of the company helps in retaining the quality of the services that are being rendered by the company. The most important consideration that is being undertaken by the company is based on the quality of the services that are being rendered by the organization (Forbes.com, 2017). The quality of the services helps in determining the situation of the organization in the market. It helps in determining the services that are being provided by the organization. Monitoring over the quality of the services that are being provided by the organization is an important consideration that must be undertaken by the organization (Kongstvedt, 2012). Therefore, dividing the work between the different departments helps in undertaking the significant monitoring activities by the organization.  

Integration

Integration is an important part of management, which helps in linking the internal and external departments of the organization. In this context, the healthcare organization must have an integrated approach in order to meet the requirements of the people (Rutala & Weber, 2013). The most important consideration that the healthcare organization must undertake is based on the requirements of the client whom the organization is aiming to serve through their services. The integration of the internal and the external departments helps in making the approach more clearly to the organization. In this context, the integration will help the organization in making the procedures easier for the clients (Weiner & Wettstein, 2013).

Integration between the team helps in managing the services more efficiently. The services that the organization plans to render to its client are an important consideration made by the organizations. Integration between the internal and the external departments of the organization helps in linking the services and results to the coordination that helps in maintaining the efficiency of the services that are being provided (Beckershospitalreview.com, 2017). There are basic steps that the company must take in order to facilitate the integration in an organization structure. The steps are being enumerated and discussed in this section of the discussion.

Conducting meetings

Conducting meetings in order to establish the recognition between the different internal and external departments of the organization is an important step that is being taken by the organization in this context. The meetings help the management in understanding the discrepancies that are being faced by the internal and the external departments while coordination their actions. The management therefore understands the requirements of the employees, as it communicates and thereby tends to solve the problem that is being faced by the employees due to the lack of integration between the departments of the organization.

Rendering proper training

The organization might take certain training sessions in order to make the people aware of the discrepancies that might affect the services that are being promised by the organization. The lack of integration and communication between the departments can result to various discrepancies that might affect the availability of the services to the clients. The most important consideration that is being undertaken by the organization is based on the criteria of rendering the proper service; therefore, the organization takes steps in order to train the employees to avoid situations arising out of the lack of integration (Beckershospitalreview.com, 2017).  

 Improving Communication

The company must take steps in order to improve the communication that is being undertaken by the internal and the external departments. In this era of technologies and modernization, the company must undertake proper channels of communication in order to avoid the situations that might arise out of the lack of integration (Garrick, Kliger & Stefanchik, 2012). The important consideration that is being undertaken by the company is based on the requirements of the clients. Therefore, the company should take steps in order to improve the integration between the internal and the external departments in order to make significant progress in the market.

Monitoring over the services 

Proper monitoring over the services is a fundamental consideration that must be undertaken by the organizations in order to make sure that the quality of the services that are being provided is not compromised. Monitoring over the foods and the beverages and the other services that are being provided by the healthcare organization falls under the proper monitoring over the services that are being rendered by the organization. It has been reported recently that the fall of the quality of the services have affected the mortality rate largely (Cooper & Fuchs, 2013).  The most important consideration that the organizations must undertake in order to safeguard the interests of the people is based on the quality of the services that are being provided to the people. Implementation of the strategies of management on the services that are being rendered by the organization is an important consideration that must be undertaken in order to adhere to the increasing needs of the clients worldwide. The basic requirements of the client are based on the healthcare frailties that the client faces in the modernized world.

Monitoring over the services that is being provided by the organization is an important step that must be undertaken by the organization in order to maintain the quality of the services. The steps that are being enumerated by the organization in order to undertake the proper monitoring over the services is being discussed in this context.

Monitoring over the crew

Monitoring over the services that are being rendered by the crew members to the client is an important step in order to make sure that the right kind of services are being provided to the clients. The customer oriented approach of the organization focuses on the client retention through the satisfaction that the client derives from the services (Cooper & Fuchs, 2013). Dividing the internal departments and appointing a manager to monitor over the services being provided is an important step that must be taken by the organization in order to monitor over the services.

Monitoring over the external departments

Proper coordination of the functions of the internal and the external departments helps in making the services more effective and reliable. In order to understand the discrepancies that might arise out of the lack of coordination between the departments is an important consideration that must be undertaken by the organization (Zhang, Berman & Verter, 2012). The external departments help in the proper undertaking of the actions by the organization. Therefore, the organization monitors over the activities of the external factors in order to manage the functions efficiently.

Monitoring over the services based on the needs of the clients

The requirements of the clients are an important consideration that must be undertaken by the organization depending on the approach that the organization is following. The course of action of the company is based on the customer-oriented approach of the company, which makes the company to undertake steps to monitor over the services relating to the requirements of the clients (Modernhealthcare.com, 2017). The most important consideration undertaken by the company is based on the feedback that is being received from the client after receiving their services. The feedback helps the organization in modifying the services according to the requirements of the clients. the change in the taste and preference patterns have brought about a drastic change in the market.  In order to cope up with the market considerations the company must adhere to the feedback in order to modify the range of their services.

 Conclusion

Therefore, from the above analysis it can be concluded that the proper management of the healthcare services being rendered by the organizations helps in meeting the requirements of the people. The most important consideration that is being undertaken by the organization is based on the issues relating to the health that is being faced by the clients. In order to address the needs of the clients and therefore make the relevant changes, the organization makes use of the management principles. Healthcare organizations are being scrutinized by the government agencies depending on the services that they offer. Therefore, it is the sole responsibility of the organization to follow the legislations and the laws of the nation while rendering their services efficiently. The laws an regulations that are implemented on the healthcare organizations helps in the smooth functioning of the organizations. The setting of the goals of the organization is based on the regulations and thereby it helps the healthcare organizations in achieving the common goals through rendering the services.

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