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HITT208 Healthcare Quality Improvement

Published : 02-Sep,2021  |  Views : 10


Using Process Maps for Quality Assessment and Improvement

Given the synergistic relationship between process and outcomes, leader-managers and other team members need to evaluate processes related to care delivery, customer service, and other matters in order to diagnose problems and effectively improve quality.

A process map is a visual representation that illustrates activities and practices as they occur, which serves as a valuable resource for identifying trouble spots. It is important to note that process maps can also be used for evaluation after an intervention has been implemented. For instance, looking at a process map following an intervention may help leader-managers to note discrepancies between what was planned and what is actually being practiced, or to see that a process has in fact improved, even if the outcomes have not met the targets.

In this Discussion, you examine how process mapping could be applied to your Course Project.


A process map is a well set visual representation defining and outlining an underlying problem to allow critical analysis, unearth root causes, and possible barriers against efficiency of possible solutions. ( Agency for Clinical Innovation , 2015). Process maps give an in-depth analysis about a problem under investigation.

Process mapping is a common practice in various sectors including health as it mirrors the possible ways of enhancing quality improvement. It involves analysis of current underlying problems and practices through a team of investigators, with identification of issues in a systematic way, provision of knowledge to enable work flow and ultimately coming up with a bigger and broader picture, that is, the starting and ending points of the investigation.

Process map gives insight about current practices as well as identifying underlying issues in a systematic manner. It also allows for standardization and general overview of a bigger picture. These characteristics of process maps inevitably make it a good tool for diagnosis of problems affecting the project area.

In addition, the eventual outcomes that arise from process maps are key pillars that provides basis for strategic solutions by the researcher. After identifying all aspects of the project, and the epicenter of the problem, it is much easier to provide strategies or remedies for quality improvement, which may involve training (The Health Foundation, 2012). An effective process map therefore, is a key pillar in providing the much needed review of an existing problem and provides a very deep systematic assessment, which means every step taken involves analysis, and this in turn results in informed strategies for solutions required towards improvement.

It is important to note that using a process map could affect how you go about collecting data. In a project conducted by (Phelps & Rhee, 2013), about System Approach to CAUTI elimination, data collection involved varied techniques including observation using trained observers and assessment of patient records to get the required data for the project.

Data collection in a process map could also be affected by various factors such as prioritization of certain groups of individuals under the project who are seen as the most appropriate to enable arriving at a more conclusive and credible verdict, as seen in (Keyhani, 2016), whereby suit floors were considered and the 4th floor at Kaiser San Jose hospital, which had highest rate of CAUTI cases, was used to determine the outcomes.

One common way map processing can enhance strategies for improvement is providing the required solutions which may include involving CAUTI (Catheter-associated urinary tract infection) patients in quality improvement. According to (Healthcare Quality Improvement Partnership, 2015), patients are the one directly experiencing the healthcare hence the need to dwell on back to provide some detailed feedback about the quality of services they receive from health centers and how they can probably be improved.

Therefore, process mapping provides a blueprint on how to enhance improved quality in various ways as severally noted above. The subjects (patients) are one of the surest ways of obtaining credible feedback for conclusive verdict. The patient involvement can be embedded in three main factors, that is, experience of the healthcare services, insightful opinion and feedback and their general perspective about the quality of the services they receive.


Agency for Clinical Innovation . (2015). How to Process Map: Clinical Program Design and Implementation. 1-5.

Healthcare Quality Improvement Partnership. (2015). A Guide to Quality Improvement Methods. 1-36.

Keyhani, M. (2016). Implementing Ways to Reduce Catheter-associated Urinary Infections (CAUTIs) . Master's Project Paper, 1-54.

Phelps, E., & Rhee, C. (2013). A Systems Approach to CAUTI Elimination. General Quality Improvement , 1-16.

The Health Foundation. (2012). Quality improvement training for healthcare professionals.  1-51.

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